Privacy and Cookies Policy
About Cookies
The privacy policy sets out how we use any personal information that you give to us, or that we may collect or otherwise process in the course of providing services to you.
This is the Privacy and Cookies Policy of Loylogic Rewards FZE, together with its subsidiaries and affiliates ("Loylogic", "we", "us", "our") in relation to the provision of all our consumer services and our websites. These include any services that you subscribe to and your contact with us from time to time.
This Privacy and Cookies Policy explains how we use and process your personal information (i.e. your name, date of birth, credit or debit card numbers, address, telephone number, email address, current geographical location, loyalty program account information, preferences, service selections and queries, generally referred to throughout this policy as "your information").
By using the Akruu website you consent to this policy. By submitting your personal information you consent to the use of your personal information as set out in this privacy and cookies policy. If our policy changes, we will post the changes on our website and your continued use of our website signifies your agreement to such changes.
1. How We Collect and Use Your Personal Information
1.1 General
When you subscribe to any of our services and/or communicate with us about these, you may be asked to provide your information in order to:
- Authenticate your identity;
- Register you to receive the relevant services including co-ordinating with your loyalty program provider(s);
- Process transactions you have requested;
- Allow us to improve our services to you or to develop new services;
- Provide you with marketing materials, but only where you have indicated your consent to this (see below for details).
- By providing such personal information, you fully understand and consent to the collection and processing of such information.
- We may record or monitor calls made by you to our customer service desks for quality assurance and training purposes. However, we will always inform you if such recording or monitoring is taking place.
1.2 Information Sharing, Marketing and Disclosure
We may co-ordinate with third parties in the provision of your selected services to you (for example your loyalty program provider(s) or our suppliers.
In addition, and with your consent, we (and if applicable, our partners or other trusted third parties) may use your information for certain marketing activities.
Sometimes we may enable third parties acting on our behalf to analyse your information, in a non-personal identifying form, (generally in the form of statistics), so that we can identify trends about usage of our website(s) or services and improve them.
We may use this data to improve and enhance your experience on our websites.
Additionally we reserve the right to access and disclose your information in order to comply with applicable laws and/or regulatory requirements, as well as for insurance, security and/or audit purposes and to comply with lawful requests from governments, law enforcement agencies, or parties whose request we reasonably consider to be justified in connection with any allegations by any party about your abuse of our services, to operate our systems properly or to protect ourselves or our users.
2. Information about our use of cookies
2.1 Our websites use cookies to distinguish you from other users of our websites. This helps us to provide you with a good experience when you browse our websites and also allows us to improve our sites. By continuing to browse our sites, you are agreeing to our use of cookies.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.
We use the following cookies:
- Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
- Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. Our Site uses analytics services provided by Google Analytics. You do not have to allow us to use these Cookies, as detailed below, however whilst our use of them does not pose any risk to your privacy or your safe use of our site, it does enable us to continually improve our Site, making it a better and more useful experience for you. For more information on the use of Google Analytics, including how to opt out, visit http://www.google.co.uk/intl/en/analytics/privacyoverview.html.
- Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
- Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
Except for essential cookies, all cookies will expire after 30 minutes.
2.2 Third party websites using cookies
Our websites may contain links to third party websites some of which may also use cookies. This Privacy Policy does not cover third party websites which will be subject to their own privacy and cookies policies. We do not have access to or control over cookies or other features used by such sites. Please contact them directly for more information about their privacy practices.
3. Unsubscribing/Amending your information
You can update and correct your information held by us by writing to Loylogic, Freihofstrasse 22,
Kusnacht, 8700, Switzerland AND/OR support@akruu.com or
by calling +41 43 500 5151
You can remove your information from our marketing database entirely by emailing, writing or calling us using the contact details above. If you only want to remove your information from marketing communications in relation to a specific service simply email, write to us or call us using the above contact details with the information above and the name of the service.
Alternatively, whenever we contact you, (for example to send you an email newsletter which you have requested) you will normally find an email or other address at the bottom of the email, which you can use to tell us if you no longer wish to receive the newsletter or other communication in question.
4. Security
Securing your personal and non-personal information is very important to us. All customer databases are held in a secure environment and (except for law enforcement authorities in limited circumstances), only our employees or other persons who need access to your information in order to perform their duties are allowed such access.
Where you are using our websites, we attempt to provide for the secure transmission of your information from your computer to our servers by utilising encryption software. However, due to the inherent open nature of the Internet, we cannot guarantee that communications between you and us will be free from unauthorised access by third parties, such as hackers.
Our websites utilise SSL certificate based encryption on pages where secure information is transmitted over the Internet. All critical information is encrypted using AES 256 algorithm and stored.
5. Business Transfers
In the unlikely event that we sell or otherwise dispose of some or all of our business to another party, we reserve the right to transfer your information as part of any assets sold or disposed of.
6. Transfers Overseas
Your information may be transferred outside of the European Economic Area for processing.
Website Owner
The entire contents of Loylogic websites are owned by Loylogic and protected by copyright (all rights reserved). Other names in the Loylogic family of brands and services include Akruu, Loylogic EarnOnline™, Loylogic BurnOnline™, Loylogic PriceControl™, Loylogic GoMobile™, PointsPay™, Loymart™, Loypay™, Loyshop™, Loymall™, Loymobile™, Loysocial™, Loyconnect™, Loyagent™, Loyhelp™, Loysupport™, Loynet™, Loymax™, Loyanalytics™, Loynews™, Loylab™, We Make Miles & Points More Valuable Than Money™ as well as all other Loylogic brands or trademarks used on our website and marked as (TM). The downloading or printing of individual pages or passages from the website is only permitted if neither a copyright notice nor any other legally protected titles are removed. If you download data from the Loylogic website or reproduce it in any other way, all proprietary rights remain with Loylogic. The (complete or partial) reproduction, transmission (electronically or by other means), modification, linking or usage of the Loylogic website for public or commercial purposes is forbidden without the prior written agreement of Loylogic.
