Our Terms & Conditions and Privacy Policy have changed

Akruu is a program provided by Loylogic Inc. (Freihofstrasse 22, Kusnacht, 8700, Switzerland) and its affiliates, ("Loylogic"). The use of the Akruu website ("the Site") is exclusively for Akruu members who can enter into legally binding agreements under the applicable law. The rules relating to the use of Akruu are set out below.

1.1 Acceptance of Terms and Conditions:

By accessing the Site and making transactions with merchants appearing on the Site, specifically by clicking the "I AGREE" and similar buttons, you expressly indicate your acknowledgment and acceptance of the rules applicable to Akruu.

1.2 Acceptance of Electronic Communication:

In order to receive service emails relating to any transactions made through Akruu, you are required to opt-in for service emails. By opting in to receive service emails, you consent to receive communications on estimated points earned for eligible transactions made through Akruu from Loylogic. In addition, by opting in to receive marketing communications, you consent to receive communications from Loylogic, and you agree that such electronic communication satisfies any legal requirements that such communication be in writing. However, you agree not to hold Loylogic liable for any communication that occurred regardless of whether you chose to opt-in, chose to opt-out, or did not choose either option, and you further agree not to hold Loylogic liable for any communication initiated directly or indirectly from independent merchants.

1.3 Earning Loyalty Program Points/Miles:

1.3.1 By using the Site, you can earn miles/points from the Loyalty Program you select upon registration (the "Points") for transactions made or activity conducted by you through the Site for as long as your selected Loyalty Program is opted into the Akruu program. The types of transactions/activities available to you and that can earn you Points will vary depending upon your chosen Loyalty Program and may be updated from time to time. Currently these include some (or all) of the following:

• Purchasing products and/or services from merchants advertising on the Site directly;
• Buying Points via a payment card;
• Donating money to charities listed on the Site;
• Responding to surveys or giving feedback/reviews via the Site (see section 1.6); and/or
• Successfully referring a friend to the Site.

1.3.2 The number of Points that you can earn with each transaction/interaction are as set out on the Site. However, the credited number of Points may vary from the amount as indicated on Site at the time of purchase due to applicable exchange rates. Loylogic has the right, at any time and at its sole discretion, to change the amount of Points earned with a transaction.

1.3.3 The Points will be credited to your chosen Loyalty Program account within the timelines set out on the Site. If your Points are not credited to your account in time, please raise a Claim Missing Points report from ‘My Transactions’ page.

1.4 Rules relating to Purchases:

1.4.1 Payment: Purchases may be made using a valid credit or debit card only. The Site uses a secure Credit Card Internet Gateway Service (3D Secured/Verified by Visa). The amount as indicated on the Site for the respective purchase will be collected by Loylogic on behalf of the Merchant.

1.4.2 Prices: Where indicated, prices on the Site include shipping fees. For some purchases you may be charged for shipping fees, and in addition may bear local duties and taxes, for example, VAT and/or luxury taxes. Please check with your local authorities prior to placing your order.

1.4.3 Returned, Delayed and Defective Goods: By purchasing goods on the Site you expressly agree and accept that any claim, compensation or damage for failed, wrong or delayed handling and for returned, defective or faulty goods can only and exclusively be made against the relevant merchant, in accordance with the merchant’s applicable terms and conditions. Any complaints for failed, wrong or delayed deliveries or returned, defective or faulty goods must be addressed directly and exclusively to the merchant. Any refunds will be in the same form and currency as the original method of payment.

In the case of (i) returns in accordance with the applicable terms and conditions of the relevant merchant, or (ii) unsuccessful delivery due to your fault (e.g., insufficient or incorrect delivery address or no physical acceptance of goods at delivery address) you may be charged with any incurred credit card fees, additional shipping and handling fees, and any other taxes and expenses in connection therewith.

1.4.4 Delivery times indicated on the Site are non-binding estimates only. Delays can occur for various reasons. You cannot withdraw from a purchase or get compensation due to delivery times exceeding the estimated delivery time indicated on the Site.

1.4.5 Other than as expressly specified in this section 1.4.5, vouchers and gift certificates will not be replaced if lost, stolen, destroyed or expired.

1.5 Relationship between You and Merchant:

Goods and services are supplied by independent merchants who make the same available to you directly to you via the Site. When you make a purchase via the Site, you directly enter into an agreement with the respective merchant. Loylogic provides the access and the technical platform for you to purchase items directly from the merchant. You agree and acknowledge that each merchant’s separate terms and conditions will apply to any purchase made via the Site. You agree to abide to such applicable terms and conditions, including but not limited to, rules and restrictions on availability, shipment and delivery terms, notification of defects, return and refund policies, money back guarantees and claim for damages. Loylogic does not become a party to the transaction between you and the merchant. Loylogic strongly recommends that you familiarise yourself with merchants’ terms and conditions prior to making a purchase.

1.6 Additional Terms applicable to Surveys:

Surveys are managed by external survey content providers. Please refer to the Privacy & Cookies Policy for more information about how survey data is collected and processed.

1.7 Use of Akruu:

You may only use Akruu to make non-commercial, legitimate reservations or purchases and shall not use the site or Akruu for any other purposes, including making any speculative, false or fraudulent reservations or purchases. Items on Akruu are subject to availability at the time of purchase. By accessing and/or using Akruu, you authorize Loylogic to consider any person using your information a legitimate user. Items can be purchased only by Akruu members personally. Members/legal guardians must ensure that the log-in details are not used illegally. Loylogic bears no responsibility for any consequences of illegal use of personal details. Loylogic reserves the right to terminate membership in cases of misuse at its sole discretion.

1.8 Restriction on Use:

Due to local laws and regulations, Loylogic reserves the right to exclude members from certain jurisdictions from making transactions on the Site. By making transactions via the Site, you confirm that you are not breaching any laws in your country of residence regarding the legality of such use. Loylogic will not be held responsible (i) for the exclusion of Akruu members from certain jurisdictions and (ii) if you use the Site unlawfully. If in any doubt you should check with the relevant authorities in your country of residence.

1.9 Customer Service:

For questions related to the products purchased in Akruu or to your order, please contact the relevant merchant. For general questions related to Akruu please contact the Akruu member Service at support@akruu.com

2. Personal Information:

2.1 Sharing of Information: The data collected through Akruu is governed by Loylogic’s Privacy & Cookies Policy. In order to process any purchase transactions or conduct other activities via the Site, you will have to transmit certain personal information, including your name, home and email address, phone number and credit card information. By providing such information you consent to Loylogic sharing certain of that information with third party providers as necessary to process and complete the required transaction, including advising your Loyalty Program of the number of points to be credited to your Loyalty Program account. Loylogic shall not be liable for any wrong personal information received or obtained from you.

2.2 Consent to Transfer and Use: You further acknowledge and agree that by providing Loylogic with any personal or proprietary information, directly or indirectly through the Site or via your Loyalty Program, you consent to the transmission of such personal or proprietary information over international borders as necessary for processing the relevant transactions. You further consent to the use of such personal data on an anonymised basis for statistical objectives.